Empathy

The numbers don‘t match!

More than once I sent a report to a stakeholder and received a question like this: “I counted up the items of the table and it doesn’t match the total!”. But why? Either try to avoid those mismatches or explain it. The problems with totals As an analyst we are Read more…

Empathy

EMPATHY

Empathy at one hand means to read between the lines, at the other hand it also means to reflect an understanding in the dashboards, in using their words and language to name metrics, dimensions and describe data. Let’s explain the empathy map to you. The empathy map was created as Read more…